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However, a user with Full Access permission can't send email from the shared mailbox unless they also have Send As or Send on Behalf permission. After accessing the shared mailbox, a user can create calendar items, read, view, delete, and change email messages, and create tasks and calendar contacts. You can use the following permissions with a shared mailbox:įull Access: The Full Access permission lets a user open the shared mailbox and act as the owner of that mailbox. Go on to the next step: Block sign-in for the shared mailbox account. You have a shared mailbox and it includes a shared calendar. Put a check mark next to the people who you want to use this shared mailbox, and then select Save. Members are the people who will be able to view the incoming mail to this shared mailbox, and the outgoing replies. Under Next steps, select Add members to this mailbox. It may take a few minutes before you can add members. This chooses the email address, but you can edit it if needed. On the Shared mailboxes page, select + Add a shared mailbox. In the admin center, go to the Teams & Groups > Shared mailboxes page.This is an easy way to keep everyone informed where people are.īefore creating a shared mailbox, be sure to read About shared mailboxes for more information. For example, if you have 3 people who do customer visits, all can use the shared calendar to enter the appointments. A lot of small businesses like to use the shared calendar as a place for everyone to enter their appointments.

Shared mailboxes include a shared calendar. It's easy to create shared mailboxes so a group of people can monitor and send email from a common email addresses, like When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared mailbox, not from the individual user. If this is something you want, let us know by voting here. Note that currently, it's not possible to migrate a shared mailbox to a Microsoft 365 group. If you're not sure if you should create a shared mailbox or a Microsoft 365 group for Outlook, see Compare groups for some guidance. See Create shared mailboxes in the Exchange admin center If your organization uses a hybrid Exchange environment, you should use the on-premises Exchange admin center to create and manage shared mailboxes.